Neptune Laser

Refund Policy

At Neptune Laser Tech, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to address your concerns.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 14 days of the delivery date.
  • The item must be unused and in its original condition.
  • The item must be in the original packaging with all accessories, manuals, and documentation included.
  • You must have a valid proof of purchase.
Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Custom or special order items.
  • Items marked as final sale or non-returnable.
  • Used or damaged items (unless they arrived damaged).
  • Consumables and disposable items.
Refund Process

  1. Initiate a Refund Request:

    • Contact our customer service team at xpeter@neptunelaser.co.in or +91 91365 56766 to request a refund. Provide your order number, item(s) to be refunded, and reason for the refund.
    • Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your request is approved.

  2. Prepare Your Return:

    • Carefully pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
    • Clearly mark the RMA number on the outside of the package.

  3. Return Shipping:

    • Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance. [Your Company Name] is not responsible for lost or damaged returns.
Processing Refunds
  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Restocking Fee: A restocking fee of up to 15% of the purchase price may be deducted from your refund, depending on the condition of the returned item.
Refund for Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number] with your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping Costs
  • Domestic Returns: The customer is responsible for return shipping costs unless the return is due to a shipping error or a defective product.
  • International Returns: The customer is responsible for all return shipping costs, duties, and taxes.
Contact Us

If you have any questions or need further assistance with your refund, please contact our customer service team:

Thank you for shopping with Neptune Laser Tech. We value your business and are here to ensure your satisfaction.