Neptune Laser

Return Policy

At Neptune Laser Tech, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your needs are met.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging, including all accessories, manuals, and documentation.
  • The return request must be made within 30 days of the delivery date.
Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or special order items.
  • Items marked as final sale or non-returnable.
  • Used or damaged equipment (unless it arrived damaged).
  • Consumables and disposable items.
Return Process

  1. Request a Return Authorization:

    • Contact our customer service team at xpeter@neptunelaser.co.in or +91 91365 56766 to initiate a return. Provide your order number, item(s) to be returned, and reason for the return.
    • Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions.

  2. Prepare Your Return:

    • Carefully pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
    • Ensure the RMA number is clearly marked on the outside of the package.

  3. Ship Your Return:

    • Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
Refunds and Processing Time
  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
  • Restocking Fee: A restocking fee of up to 15% of the purchase price may apply, depending on the condition of the returned item.
Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [Customer Service Email] or [Customer Service Phone Number].

Return Shipping Costs
  • Domestic Returns: The customer is responsible for return shipping costs unless the return is due to a shipping error or defective product.
  • International Returns: The customer is responsible for all return shipping costs, duties, and taxes.
Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number] with your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Warranty Claims

For warranty-related issues, please refer to our [Warranty Policy] page or contact our customer service team for assistance.

Contact Us

If you have any questions or need further assistance, please contact our customer service team:

Thank you for choosing Neptune Laser Tech. We value your business and strive to provide you with the best possible service.