Welcome to Neptune Laser Tech! We are dedicated to ensuring a smooth and reliable shipping process for all our customers. Please read our shipping policy carefully to understand how we handle your orders.

Shipping Locations

We offer shipping services to the following regions:

• Domestic (Within India): All states and territories.
• International: Selected countries. Please contact our customer service team for more details on international shipping availability.

Processing Time

• Order Processing: Orders are processed within 1-2 business days after payment confirmation.
• Business Days: Our business days are Monday through Friday, excluding public holidays.

Shipping Methods and Delivery Times

We partner with reputable carriers to provide various shipping options:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• International Shipping: Delivery times vary by destination and can take 7-21 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays for international orders.

Shipping Rates

• Domestic Shipping Rates: Calculated at checkout based on the weight and dimensions of your order.
• International Shipping Rates: Calculated at checkout and may include duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking number provided in the email.

Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes.
• Restricted Items: Certain medical laser equipment may have shipping restrictions. Please check the product details or contact our customer service team for more information.

Damaged or Lost Packages

• Damaged Packages: If your order arrives damaged, please contact us immediately at xpeter@neptunelaser.co.in with your order number and photos of the damage.
• Lost Packages: If your order is lost in transit, please notify us, and we will assist in filing a claim with the shipping carrier.

Customs, Duties, and Taxes (For International Orders)

Customs, duties, and taxes are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing an order.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page.

Contact Us

If you have any questions or need further assistance, please contact our customer service team:

• Email: xpeter@neptunelaser.co.in
• Phone: +91 91365 56766
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Indian Standard Time)

Thank you for choosing Neptune Laser Tech. We appreciate your business and strive to provide you with the best service possible.